Refunds and Returns Policy

Guarantees

1. The CalCard product bought direct from TestCal has a special return policy.
1. These are identified as such in the on-line product description.
2. The CalCard has a lifetime guarantee.
3. Providing it was purchased from TestCal and has only been exposed to what would be considered normal environments and normal use as specified in the operating instructions.
4. The CalCard will be replaced free of charge.
2. The remaining products all have our 30-Day Money Back Guarantee

Returns Requirements

1. Need to return an item to us? – you can return a faulty or unused non-faulty item for an exchange or full refund, providing it’s within 30 days of purchase.
2. Items should be returned in their original packaging.
3. Non-faulty items must be returned unused and in a saleable condition.
4. Postage costs will be refunded for returned faulty products only.
5. Items must be complete with all included accessories.
6. You’ll need your receipt, invoice, or order reference number for verification.

How To Return an Item

1. You can opt for an exchange, refund or repair.
2. TestCal may ask for photographs prior to collection, to help them better understand the product fault or delivery damage.
3. Postal Returns
   1. Print off and fill out our returns form with all your order details.
   2. Attach the returns label to the package and ensure postage is paid.
   3. Ensure all original packaging and order number(s) are included.
4. Collection Returns
   1. We can arrange a collection of your item for a fixed fee.
   2. Collection fees will be added to your refund for faulty returns only.
   3. Simply contact us to arrange a collection from our carriers.
   4. Any delivery or collection fees for faulty items will be refunded to you.

Our Refund Process

1. If you’ve requested a refund for your returned item, it will be made to the payment method you used when buying it. Refunds will be processed once the item has been collected, returned, and verified.
2. All refunds are made to the original payment method used when buying the item.
3. Postage or collection costs are refunded for the return of faulty items only.
4. Refunds to debit and credit cards can take 3-5 working days.
5. Refunds to PayPal can take 5-10 working days.
6. If you’ve not received your refund within this time, please contact us.

How To Cancel an Order

1. You can cancel your order at any time before it’s dispatched. Our pick-and-pack process is very quick, so it’s best to call us on 01207 521 481 as soon as possible – our Offices are open from 9am to 5pm, Monday to Friday.
2. If we can cancel your order before it leaves the warehouse, a full refund including delivery charges will be made to your original payment method within 14 days of cancellation. If it’s too late to cancel your order, you can still return the unused item using our returns procedure.